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FAQs

Welcome to our frequently asked questions page where we have assembled a detailed list of the most asked questions and the answers you are looking for. If you have a question that is not already answered here, please contact us


Can anyone become a publisher for Digital Fuel?

Yes. Anyone that has a website, direct marketing database such as email or SMS, display traffic or is a media buyer can join including individuals, companies and large media agencies.

Can I access to all brands in the publisher network?

Once you have registered to the Digital Fuel affiliate network you can view all brands and review commission types and rates before applying individually. Brands that accept you will become available in the Offers > My Offers section of your account. Many of our brands have automatic acceptance.

How do I create an publisher account?

You can create an account easily by visiting the publisher signup form by clicking here. Once your account is created you can subscribe to brands from the Offers > Browse/Search section.

How many websites can I track with one publisher account?

You may create an unlimited number of campaigns and track as many websites or different traffic sources as you wish, however in some cases certain brands may wish to audit and request further information regarding the websites you use to promote their products. If in doubt please contact a brand manager via the system support panel.

Are there any restrictions or sites that cannot be used to promote brands from the Digital Fuel Network?

Advertising restrictions may vary from brand to brand however any sites that are deemed to contain inappropriate content by Digital Fuel may have their accounts disabled or deleted. Inappropriate content includes but is not limited to sites that display child pornography or other illegal acts, promote violence, promote discrimination based on race, sex, religion, nationality disability, sexual orientation or age, promote illegal activities and/or violate the intellectual property rights of others.

Can I refer other publishers to Digital Fuel and receive commission?

Yes. Digital Fuel operates a sub-affiliate referral programme on a case-by-case basis. Please speak to your account manager to discuss this.

What commission types are available through the network?

Each brand offers their own commission rates and types based on the products that you will be promoting. These are usually on a CPA basis but can also include revenue share, cost per lead, cost per install, revenue share and trading rebates. For more information login to your account and search for the brand you are looking to promote.

What commission rates will I get?

Each brand offers a different commission model and rate for their products and services, to view all rates login to you account and navigate to “Offers > Browse/Search”.

How often are the Statistics reports updated?

Ads, Clicks and Visitor information is updated on the Statistics report in real-time although during peak times you may see delay of up to 15 minutes due to report caching. Financial data will be updated periodically depending on the integration with each brand, for most cases purchases, new accounts and revenue will be imported every 24 hours.

When can I request payment and what payment methods are available?

Payment request periods generally open at the beginning of each month however this can vary depending on the brands that you are promoting. We will raise invoices on your behalf and make payments automatically. Payment methods available range include bank transfer, PayPal, Neteller and Skrill.

What banner types are available for me to use on my websites?

Digital Fuel supports a variety of different banners including Animated GIF, Flash, Interactive Flash, XML, HTML, Text, Popups and Offline Marketing Coupons.

What should I do if I have a question that is not answered here?

If you have a question that is not already answered here, please contact us.


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